Global Support. We support you worldwide.
The support of our clients in working with the PAY.ON technologies is of central importance to us. The PAY.ON Support serves clients capably „24/7“ in all technical questions.
Our support services comprise initial client-specific trainings, the daily support in finding solutions to customers’ requests as well as Level 1 „24/7“ Merchant Support.
Level 1- Global 24/7 Merchant Support
Merchant support, especially on a local basis, is best done by our clients themselves. They know their customers’ needs and speak the national language.
PAY.ON gladly assists clients in their local customer support. Clients abroad may use the expertise of our proficient support team, and outsource their support services to PAY.ON. In English language we support our clients’ merchants "white label" around the clock.
Support Communications Center (SCC)
In our daily client support, we employ an interactive Support Communications Center (SCC) that enables Level 1 and Level 2 Support. Following advantages arise for our clients:
- Response to client requests in real-time
- Flexible choice of various support services
- Stand-alone structuring of the merchant support
- Continuous knowledge management
- „24/7“ expert response to technical requests
