Technical Consultant – Account Management (f/m) - Manila
You no longer want to be a small piece of the puzzle but start shaping the big picture?
You know how to achieve goals in your job and score them on the pitch?
You are a strong personality and enjoy working in a networked and team-focused environment?
Then you should consider joining us!
We are an international company headquartered in Munich specialising in global payment transactions and focusing on “Software as a Service” (SaaS). Our customers include providers and banks, which intelligently and securely complete their end customer and dealer payments through the Internet and mobile phones. Companies in Europe, Asia and Africa rely on us – we are one of the leading providers in our sector.
We are experiencing constant growth, which means that the number of our customers and of the customer enquiries also continues to rise. To be able to provide our customers with the accustomed optimal, high-quality consulting services, we are looking for our office in Manila a “Technical Consultant” to strengthen our Account Management division.
A combination of technical skills, business acumen and customer experience is required to succeed in this role!
Your responsibilities
- You support our international clients with their technical questions via phone, e-mail and ticket system
- You are the direct contact for our clients to assist with your technical skills
- You are responsible for the adoption and coordination of incoming clients requests
- You assist in the integration into PAY.ON’s various interfaces (APIs)
- You also assist in finding configuration errors affecting payment applications
- You deliver training services and high level (2nd line) customer support
- You identify an issue and escalate them at the appropriate level
- You compile documentation of problems
- You are responsible for ensuring high quality of service
- You become an expert for our products (PaySourcing and PayPipe) to answer all related questions
- You are the technical partner to Account Management, Product Management and Development, Operations
- You assist client Payment Service Providers (PSPs) with their questions submitted over the ticket system
Requirements
- You have successfully completed a technical education or have undergone an equivalent professional experience (Specialist in IT System Management , Software development)
- You have several – at least 3 – years of professional experience in a similar role in the online payment or a related industry
- You speak and write fluent English – additional languages desirable
- You are an active and positive thinking person
- You have very good computer skills (Windows, Linux)
- You have excellent knowledge of the popular web technologies (HTML, PHP, JavaScript, XML, browser etc.)
- You have experience in using Support Suites for client communication
- As client orientation is second nature to you deliver high quality
- You have good planning and organizational skills
- A strong sense of responsibility
- You have strong analytical skills
- You are resilient and a good team worker
We can offer you all the benefits of a young, fast-growing company: constant change, a multinational and dynamic team, efficient processes and structures, a lot of scope for personal initiative… Our achievements and excellence in what we do not only make us proud, but excite us too!
Would you like to join us? Then we look forward to receiving your application – email applications are welcome.
Please send your application documents, including details on your salary expectations and starting date, to our Account Manager Donnabel David.
PAY.ON Philippines Inc., 18F Philamlife Tower, 8767 Paseo de Roxas, Makati City 1226, www.payon.com, +63 2 923 39 69, apply@payon.com
